Refund Policy

Last updated: November 20, 2025

Overview

At DEPTHROUTE TECHNOLOGY PVT.LTD, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

You may be eligible for a refund if:

• The product or service was not delivered as described
• You received a defective or damaged product
• The refund request is made within the specified time period
• The product has not been used or altered

Time Frame for Refunds

Refund requests must be submitted within 7 days of purchase for physical products and within 3 days for digital services. Requests made after this period may not be eligible for a refund.

Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized products
• Digital downloads after they have been accessed
• Services that have been fully rendered
• Products marked as final sale or clearance items

Refund Process

To request a refund:

1. Contact our customer support team with your order details
2. Provide a reason for the refund request
3. Include any relevant documentation or evidence
4. Wait for approval from our team
5. Once approved, refunds will be processed within 5-10 business days

Partial Refunds

In some cases, we may offer partial refunds for products that show signs of use or are not in their original condition. The amount of the partial refund will be determined on a case-by-case basis.

Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

Contact Us

For refund requests or questions about this policy, please contact us: